Support Policy

At Sufra Store, we are committed to providing exceptional customer support. Our Support Policy outlines the services we offer to assist you with any questions, concerns, or issues you may have. Please read the following information to understand how we can help you.

1. Customer Support Availability

Hours of Operation: Our customer support team is available from [9:00 AM to 6:00 PM], [Sunday to Thursday]. We are closed on Fridays and public holidays.

2. Types of Support Provided

Order Inquiries: Assistance with order placement, tracking, and delivery status.

Product Information: Detailed information about our products, including ingredients, usage instructions, and benefits.

Technical Support: Help with navigating our website, account issues, and payment problems.

Returns and Refunds: Guidance on how to return products and process refunds as per our Return and Refund Policy.

3. Response Time

Email Inquiries: We strive to respond to all email inquiries within 24 hours during business days.

Phone and Live Chat: Immediate assistance is available during business hours. For inquiries made outside of business hours, we will respond on the next business day.

4. Frequently Asked Questions (FAQs)

For quick answers to common questions, please visit our FAQs page. Topics include order tracking, payment options, shipping details, and more.

6. Self-Service Options

Order Tracking: You can track your order status by logging into your account and visiting the "Order History" section.

Account Management: Update your personal information, change your password, and manage your addresses in the "My Account" section.

Return Requests: Initiate a return request directly from your account by selecting the order and following the return instructions.

7. Support for Special Needs

If you require special assistance due to a disability or other special needs, please let us know. We are committed to providing accessible and inclusive support services.

8. Updates to the Support Policy

We may update this Support Policy from time to time to better serve you. Any changes will be posted on this page, and we encourage you to review it regularly. Your continued use of our services after any updates constitutes your acceptance of the changes.