Term Conditions

Welcome to Sufra Store. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By using our website and services, you agree to these terms and conditions, as well as our Privacy Policy. If you do not agree with any part of these terms, please do not use our website.

2. Account Creation

Eligibility: To make a purchase or create an account, you must be at least 18 years old.

Account Information: You agree to provide accurate and complete information when creating an account. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer.

3. Product Information and Availability

Accuracy: We strive to ensure that all product descriptions, images, and prices are accurate. However, we do not warrant that the descriptions or other content on our site are error-free.

Availability: All products are subject to availability, and we reserve the right to limit the quantity of products we supply, supply only part of an order, or to divide orders.

4. Pricing and Payment

Prices: All prices are listed in Bangladeshi Taka (BDT) and are inclusive of applicable taxes. Prices are subject to change without notice.

Payment Methods: We accept various payment methods, including credit/debit cards, mobile banking, and cash on delivery. Payment must be received in full before shipping the order.

Payment Security: We use secure payment gateways to process transactions. Your payment information is encrypted and processed securely.

5. Shipping and Delivery

Shipping Policy: Please refer to our Shipping Policy for detailed information on delivery times, shipping fees, and packaging standards.

Delivery Time: We strive to deliver orders within the estimated time frames; however, we are not responsible for delays caused by unforeseen circumstances.

Tracking: You will receive a tracking number once your order has been shipped.

6. Returns and Refunds

Return Policy: Please refer to our Return and Refund Policy for detailed information on how to return products and receive refunds.

Eligibility: Returns are accepted for damaged, defective, or incorrect items. The item must be unused and in its original packaging.

Process: To initiate a return, contact our customer service team at [email] within 7 days of receiving your order.

7. Use of the Website

Prohibited Conduct: You agree not to use our website for any unlawful purpose or in any way that could harm or impair the operation of the site.

Intellectual Property: All content on our website, including text, graphics, logos, and images, is the property of Sufra Store and is protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express permission.

8. Limitation of Liability

Sufra Store is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or services. Our liability is limited to the amount you paid for the product or service.

9. Governing Law

These terms and conditions are governed by the laws of Bangladesh. Any disputes arising from these terms will be resolved in the courts of Bangladesh.

10. Changes to Terms

We may update these terms and conditions from time to time. Any changes will be posted on this page, and we encourage you to review them regularly. Your continued use of our website after such changes constitutes your acceptance of the updated terms.